How to write a website brief so you get what you need

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How to write a website brief so you get what you need

A poor brief is the main cause of rework and disputes. What a brief should contain and which questions to answer before work starts.

A website brief is the assignment you give a studio. The clearer it is, the fewer misunderstandings, reworks and extra costs. You do not need to be a developer to write one; you only need to answer a handful of questions.

What a brief should contain

  1. About the company and the product. What you do, for whom and how you differ. Two or three sentences are enough.
  2. The goal of the site. What you want from it: enquiries, calls, online sales, or simply presenting the company. This is the most important point, because everything else depends on it.
  3. The audience. Who your customers are, what they look for and which devices they use.
  4. Page structure. Which sections you need: home, services, about, work, blog, contacts. If you are not sure, the studio will suggest.
  5. Features. A contact form, online payment, a customer account, several languages, an admin panel, a CRM integration.
  6. Examples. 3–5 sites you like, and what exactly you like about them: colours, structure, feel. Say what you dislike too.
  7. Materials. Do you have a logo, photos, copy? Who will prepare them?
  8. Timeline and budget. Even approximate. Hiding the budget saves nothing; it only makes an accurate quote harder.
  9. Who decides. One person who approves the result. When five people sign off a site, it gets reworked forever.

Common mistakes

  • "I want a beautiful site" is not a task. Beauty differs from person to person, while a goal should be measurable.
  • "Like theirs, but better." That tells the studio nothing. Say what exactly suits you.
  • Forgotten copy. The most frequent cause of a late site is material the client does not supply.
  • Changes along the way. A new feature mid-project moves both the deadline and the price. It is better to think them through at the start.

If you do not know what to write

A brief does not have to be perfect. Write it the way you would explain it to a friend, and the studio will ask the questions. We usually start with a conversation and then draw up an assignment both sides agree on.

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