Software built around how your company actually works.
Creative Web builds custom business software in Yerevan: CRM systems, client portals, dashboards, internal tools and the integrations that connect them to 1C, Armenian banks and the services you already use. You see working software every two weeks, and the code is yours.
Most of our clients have 10 to 300 people. They come to us when Excel files, chat groups and an off-the-shelf CRM no longer match the way the business makes money.
Orders, clients, stock and payments live in five different places, and the manager spends the morning reconciling them.
needs → CRM or ERP-liteCustomers call to ask for a status, an invoice or a document that could be one click away.
needs → client or partner portalNumbers arrive at the end of the month, in different formats, from people who had to collect them by hand.
needs → dashboards and integrationsOne place for clients, deals, orders, stock and tasks, shaped around your process instead of a vendor’s.
Self-service for customers and partners, and live numbers for the people who run the company.
The connections between your systems, and small tools that remove a daily chore.
Interviews with the people who will use the system, a look at your files and current tools.
→ process map + estimateRoles, screens, data and integrations written down and approved before coding starts.
→ fixed price for release 1Clickable screens for the main flows, tested with your team.
→ approved prototypeTwo-week iterations on a staging server with your real data.
→ a demo every two weeksData migration, team training, go-live and three months of free support.
→ working system + documentationWhat to know before you order custom software in Armenia: when it pays off, what it costs, how a project runs, which integrations are realistic, and how to make sure the result belongs to you.
Custom software development means building a system for one company’s processes instead of adapting the company to a ready-made product. The result can be a CRM, a client portal, a warehouse tool, a reporting dashboard or a set of integrations, but the idea is the same: the software follows the way your business works, and it can change when the business changes.
For most companies in Armenia it starts small. A spreadsheet that five people edit at once, a Telegram group where orders get lost, or an off-the-shelf CRM that the team stopped filling in. A first release replaces one of those with a single working tool, and later releases add the next module.
Custom software is not always the right answer. If a well-known product does 90% of what you need, buy it and spend the budget elsewhere. We tell clients this regularly, because a system nobody needed is the most expensive kind.
| Off-the-shelf product | Custom software | |
|---|---|---|
| Start | Days, monthly fee per user | Weeks to months, one-time project cost |
| Fit to your process | You adapt to the product | The product adapts to you |
| Local integrations | Often missing for 1C, Armenian banks, Idram | Built for exactly what you use |
| Cost over 3–5 years | Grows with every user and add-on | Mostly support and new features |
| Who controls the roadmap | The vendor | You |
Building usually pays off when at least one of these is true:
A middle path is common too: keep the accounting system and the off-the-shelf tools that work, and build only the missing piece and the connections between them.
If the main goal is to remove manual work with AI, such as reading invoices or answering incoming requests, see our AI and business automation page. If you need a public website or a store, start with website development, and for an app on the phone, mobile app development.
A software project fails most often because the team built the wrong thing for months before anyone saw it. Our process is designed to make that impossible: you see working software every two weeks and approve each stage before paying for it.
We start with the module that gives the most value fastest. A first release in 6–10 weeks that the team uses every day is worth more than a full system promised for next year.
On your side, the project needs one person who can make decisions: usually the owner or an operations manager who knows how the work is done today. Plan for about two hours a week from them during development, mostly for demos and answering questions. The people who will use the system every day should see the prototype and the first demos too; their feedback early on is what makes them actually use the software after launch.
We choose mainstream, well-supported technology, so the system can be maintained for ten years and any competent team can take it over.
We avoid exotic tools chosen because they are fashionable. The goal is software you can rely on, not a showcase for the developers.
Quality is built into the process rather than checked at the end. Every change goes through code review, the rules that cost money if they break (prices, payments, stock, permissions) are covered by automated tests, and database changes are made through migrations stored in the repository. Roles and permissions are checked on the server, every action that changes important data is logged, and personal data is stored and transferred over encrypted connections. After launch, daily backups and error monitoring tell us about a problem before your team does.
Most business software here has to talk to the same local systems, and this is where international products usually fall short. These are the integrations we are asked for most often:
Before quoting, we check each integration: whether the other side has an API, what access you need to request and what the limits are. If a system has no API, we say so and offer a workaround such as file exchange.
At Creative Web a first working release of custom business software starts from $5,000. A complete system with several modules and integrations is usually built in phases over several months. You get a fixed price for each release after the specification, and you pay in stages after each demo.
| What affects the price | Lower | Higher |
|---|---|---|
| User roles | One or two | Five or more, with different permissions |
| Business rules | Simple statuses | Prices per client, approvals, limits, calculations |
| Integrations | Excel import, email | 1C, banks, payments, e-invoicing in both directions |
| Data migration | One clean spreadsheet | Years of files and an old database |
| Interfaces | Office screens only | Client portal, tablet or mobile app as well |
| Reports | A few fixed tables | Dashboards with filters and drill-down |
Typical timelines: a first module in 6–10 weeks, a CRM or client portal with two or three integrations in 3–4 months, a broader system in phases over 6 months or more. The fastest way to an exact number is a short call: describe what the system should do and we will send questions, then a quote.
You own everything we build for you: the source code, the database, the designs and the documentation. The code lives in a Git repository from the first day, the contract transfers the rights to your company, and the hosting, domain and service accounts are registered in your name.
Confidentiality is agreed in the contract for each project. If you need a separate NDA before sharing details, tell us at the start and we will review it.
The technology matters less than the way the team works. Ask these questions before you sign with any custom software development company:
We work in Armenian, Russian and English, with clients in Armenia and abroad. If our way of working fits yours, tell us about your process.
Updated October 2026
A first working release starts from $5,000. The price depends on user roles, business rules, integrations, data migration and the number of interfaces. After discovery and a written specification you get a fixed price for the release and pay in stages after each demo.
A first module usually takes 6 to 10 weeks, a CRM or client portal with a few integrations 3 to 4 months, and a broader system is delivered in phases over 6 months or more. You see working software on a staging server every two weeks.
If a well-known product covers about 90% of your needs, buy it. Building pays off when your process is what sets you apart, when your team moves data by hand between systems, or when you need local integrations that boxed products do not offer. We will tell you honestly which case you are in.
Yes. We exchange clients, products, prices, stock, orders and invoices with 1C and other accounting systems, on a schedule or in real time. We agree the details with your accountant and the person who maintains your accounting system.
Yes. We connect ArCa card payments through the gateways of Armenian banks, plus Idram and Telcell, and can import bank statements to match payments with invoices where the bank provides an API or file export.
Yes. Data migration is part of most projects. We clean duplicates, fix formats, import the history and check the result with your team before the old files are retired.
Your company does. The code is in a Git repository from the first day, the contract transfers all rights to you, and hosting and service accounts are registered in your name. You get documentation so any team can maintain the system.
On a cloud or server that your company chooses and pays for. We recommend an option, set it up with backups and monitoring, and keep it updated under a support plan if you want.
Usually PHP with Laravel for the backend, Vue or React for the interface, PostgreSQL or MySQL for the database, and REST APIs for integrations. These are mainstream tools with many developers in Armenia, so the system is easy to maintain long term.
Yes, and we recommend it. We start with the module that brings the most value, launch it in a few weeks, and add the next modules based on how your team actually uses the first one.
Custom software development is about building the system itself: a CRM, a portal, a dashboard or internal tool. AI automation focuses on removing manual steps, such as reading documents or handling requests with AI. Many projects combine both.
Every project includes three months of free support: bug fixes, small changes and help for your team. After that you can choose a monthly support plan with monitoring, backups, updates and development hours for new features.
